Shipping Information
Art Prints
- UK Mainland: Orders are available for tracked delivery by courier to the UK mainland. Free delivery on orders of £50 or over. For orders under £50, a delivery charge of £5 will be added to your order at checkout.
- UK Northern Ireland: Orders are available for tracked delivery by courier to Northern Ireland. Free delivery on orders of £80 or over. For orders under £80, a delivery charge of £15 will be added to your order at checkout.
- Pick Up: All orders are available to pick up, free of charge, from Inframe Gallery Sheffield (From either Woodseats or Handsworth). Select the “pick up” option at checkout and we will contact you to arrange collection.
- Timescales: For mounted prints, please allow up to 10 days for mainland UK delivery.
- Christmas timescales: During busy periods such as Christmas, please allow up to 3 weeks for delivery.
- Need it quickly? We understand that sometimes you need artwork for a special occasion, so please contact us in advance to discuss your requirements and we will do our best to accommodate them if we can (there may be a small additional cost for special deliveries).
- Not in the UK? We currently only ship to mainland UK and Northern Ireland. If you are outside this area, please contact us before you order for a custom shipping quote.
Original Artworks
The cost of shipping original artworks (framed or unframed) varies depending on size, weight and packaging requirements. Please check the delivery information for the specific artwork you are interested in before you place your order.
Cards & Giftware
Shipping information for cards and giftware will be updated in due course.
Returns
For physical items we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us, selecting “Order query” as the Type of enquiry and quoting your original order number. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
If you find a parcel is visibly damaged in transit, please reject the parcel from the courier if possible and contact us.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us with your order details.
Shipping returns
To return your product, you should contact us and we will provide instructions on where and how to send to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help? Contact us for questions related to refunds and returns.
